Check Out ZENA CONSULTING Problem-Solving Methodologies

Leadership = Communication

Leading today is tough. Expectations are higher and the risks are greater. Below are the approaches we use to build emotional, cultural, and leadership intelligence.

Clients tend to underestimate or overlook their strengths, experiences, and abilities. Our data-based solutions ensure you continue learning and gain confidence long after we stop working together. 
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Leadership Eastside Director James Whitfield and Lee at her graduation

Overview of Adaptive Leadership

Adaptive Leadership: (AL) is a Harvard-based model designed to improve performance. 
Working simultaneously on three levels (people, organizations, and community) AL practitioners use conflict as a guide to dissect dysfunction, find long-term solutions, adapt, and thrive..

Cultures are Also Systems

Adaptive Leadership (AL) is a Harvard-based model that improves performance by working simultaneously on three levels (people, organizations, community). AL practitioners use conflict as a guide to dissect dysfunction, find long-term solutions, adapt, and thrive.

This approach, applied to DEI communication, helps de-personalize problems, step back, and focus on shared values to find better solutions.
Learn more about our METHODOLOGY.

Image: Lee with fellow AL coach, Yvonne Adagala
Lee completed a 40-hour Basic Training at the Skagit Valley Dispute Resolution Center.

This 8-step model designed by the Federal Mediation & Conciliation Service helps parties communicate better now and in the future, and avoid costly court battles, by releasing previous conflicts. It's a key facilitation and training tool used in courts, workplace, and communities.
Positive Intelligence (PQ) is a research-based mental fitness tool that can reduce negative emotions and stress. It strengthens the part of your brain that serves you and quiets the part that sabotages performance, relationships, and well-being. Lee completed a 7-week PQ course for coaches, led by founder Shirzad Chamine. Take a free test and learn more here.
The Business of Culture- ​Cultural Dimensions helps people understand differences in social skills. While this global management tool focuses primarily on national cultures, we use it to look at communication and behavior styles  in USA cultures.
Equity Starts With Money- Rianne Eisler's CPS offers free resources and data on how to shift from domination to partnership systems. It focuses on four pillars societies that nurture humanity: Economics & Values, Gender Socialization, Family & Childhood, Words We Use/Stories We Tell.
Communication is common sense and that's cultural. Cultural Detective© is an online tool to improve individual and organizational communication. It offers 50+ country 'lenses' for topics such as:
  • ​Self-Discovery
  • Gender: Women, Men, & LGBTQ+
  • Team-Building
  • Generational Harmony
  • Blending & Bridging Cultures
Multiple Intelligences is about how you're smart. Howard Gardner mapped eight ways of thinking that influence how we communicate and learn: Logical/Mathematical, Linguistic, Musical, Spatial, Kinesthetic, Naturalist, and Intrapersonal.
Many experts dismiss his work as 'junk science', but it's still widely used today.

Logical/Mathematical and Linguistic are most valued in USA organizations.
Childhood values show up at work- Lee is certified in this program that teaches children social and life skills they need to succeed. Positive Discipline uses mutual respect and encouragement as a strategy to increase achievement, manage behavior, and build healthy communities; through experiential activities and workshops that build respect at home, school, and (for grown-ups) work.
Align People and Business Strategies- PI is a talent optimization platform that helps leaders with:
  •     Hiring
  •     Management
  •     Talent Strategy
  •     Employee engagement
Take a free test or call Zena Associate and PI expert Tom Rosenak to learn more.

Our Philosophy

YIN/YANG - This Taoist and Daoist symbol represents complementary, interdependent energies: shadow/light, feminine/masculine, yielding/resisting, sound/silence. These are key principles behind inclusive communication and conflict resolution.
TING - This Mandarin Chinese character symbolizes listening with the whole body, since it's science has proved that body language and visuals convey the majority of meaning behind verbal communication.   TING is part of every service we offer.