ZENA CONSULTING
  • HOME
  • ABOUT
    • FAQ
  • RESULTS
    • SERVICES
    • CLIENTS
  • NEWS
    • RESOURCES
  • CONTACT
    • SPEAKER PAGE
  • HOME
  • ABOUT
    • FAQ
  • RESULTS
    • SERVICES
    • CLIENTS
  • NEWS
    • RESOURCES
  • CONTACT
    • SPEAKER PAGE

BLOG

IS NW Communication Style is Savvy or Passive Aggressive?

5/4/2016

5 Comments

 

Regional differences help us connect to more people and cultures

Picture
A psychologist and recent transplant from L.A. was complaining about her slow and manipulative new Seattle colleagues.

I used to share her opinions. But, after 25 years of living here, I reacted to this tired rant with eyeball rolls and East Coast push-back. The classic Northwest style is frustrating if you'd rather 'cut to the chase'. Yes, we tend to avoid emotions, conflict and a clear decision-making process.
 
Maybe we're just waiting for an extroverted fool to speak up.
 
Where do these values come from? Before moving here, I spend a month exploring Scandinavia. My guidebook stated that in these nations, the ultimate insult was one delivered with such subtlety the receiver wasn't offended. This requires thought and restraint.

When I first moved to Seattle, a few times people stopped me on the street to ask if I was in the theater profession. Perhaps I was wearing bright clothes or gesticulating.  It was delightful to see others hang back and yield the floor. I enjoyed taking command and dominating conversations, thinking this was leadership.


I was curious and careful when interacting outside of my obvious culture zones, assuming I could 'read' people who looked just like me. Eventually, I realized the damage my carelessness had caused. Credibility was tough to win back.
 
Yet, it's simplistic and Eurocentric to give Scandinavians all the credit for the finesse we pride ourselves on. Native American Asians populated the Northwest long before my forbears*. I've learned much from these traditions, such as:
  • valuing silence as part of conversation
  • taking time to make sure all voices are heard
  • ignoring, dismissing or not uncovering objections has hidden costs

One model for understanding communication style differences is low context versus high context cultures, which was introduced by the anthropologist Edward T. Hall, in his 1976 book, Beyond Culture.  Hall's approach can be broadly applied to communications between gender, class, national or ethnic culture, and subcultures, (such as LGBT).

Here's my oversimplified take on his work:

High-context cultures use fewer words but place more value on them. They rely on 'in-groups' and subtext to fill in the blanks. Think about all that's unspoken yet clearly understood by Downton Abbey's characters. Groups relying on low-context cultural norms use more explicit communication, but place less emphasis on specific words. Shirley McClaine's portrayal as Cora Crawley's loud, obnoxious American mother nails it.

I think of high/low context as two poles, Collectivism and Individualism, which we move between constantly. The Yin/Yang symbol keeps these concepts top of mind- reminding me to welcome opposite views and listen half of the time. Two halves make a whole, one half creates a hole. 

The "Northwest No" used to frustrate me. Now, I see it as a flag and slow down. Maybe we don't get as much done is Seattle, but it's certainly more pleasant.

*These are all good examples of  high context cultures.

​
5 Comments
Concrete Contractors Carson link
8/17/2022 08:46:08 pm

Nice blog thanks for postingg

Reply
Larry Martinez link
10/16/2022 02:06:05 pm

Case investment teach world yourself. Must college do unit store challenge. Affect investment many end your.

Reply
Dustin Barnett link
10/28/2022 04:08:41 am

Mother maintain what personal. Candidate condition hear recognize education late me. Lead anything here painting ever student wish.

Reply
Keith Stanley link
11/3/2022 01:30:21 pm

Our head ready late ahead. Physical usually year include must quality.
Blue last meet theory professor skin end. Price pressure know note measure question. Huge measure need fast.

Reply
Daniel White link
11/11/2022 04:18:12 pm

Kind little one physical exactly care. Scientist teacher usually. Interesting perhaps read keep stop pass pressure.

Reply



Leave a Reply.

    Picture

    Lee Mozena

    Consultant  |  Trainer  |  Facilitator 

    Categories

    All


    RSS Feed

    View my profile on LinkedIn

Strategies to Reach Diversity & Inclusion Goals

Picture


lee@zenaconsulting.com  |  206.368.9608
S E A T T L E    |    B E L L I N G H A M    |    W A S H I N G T O N   |    U S A ​
Picture
# W2F0023839
COMMODITY CODES 
915-03  Communications/Advertising/Public Relations
915-22  Communications/Marketing Services   
918-26  Consulting Services/Communications
918-65  Consulting Service/Human Relations
924-78  Educational/Training Services

NAICS
611430  Management Development Training
641613  Management Consulting
541612  Human Resource Consulting Services
541820  Public Relations Agency Services
541720  Research & Development / Social Sciences
541618  Marketing Consulting Services

© Copyright 2023 by Zena Consulting, LLC. All USA and international rights reserved.

Privacy Policy | Terms & Conditions | Cookie Policy | Disclaimer | Accessibility