COURSE DESCRIPTIONS

Format Options to Maximize Your Learning

We deliver customized courses three ways*: live, online, or hybrid. Let us know what fits your schedule, audience, budget, and tech capacity.  While our courses are enjoyed by professionals at any organization level or career stage, they're particularly  designed to address the challenges managers, supervisors, directors, and business owners encounter in today's multicultural USA. 

*All of the topics below can be adapted to a live speaking event. Zena Consulting is a Washington State DES Master Contract Vendor for DEI Training Solutions. We accept credit cards within the micro-purchase threshold. Contact founder/owner Lee Mozena to learn more or schedule a free call.

The USA is home to growing numbers of immigrants from Asia, India, the Middle East and North Africa. These 'New Americans'  aren't monolithic groups, yet, despite significant ethnic, religious, socio-economic and cultural differences, they may share communication styles and behaviors that: 1) are at odds with mainstream egalitarian values and 2) show up at work. 

CORE TOPICS

Making Sense of the USA Workplace

DESCRIPTION
This 4-week course helps managers and supervisors lead an increasingly multicultural, multi-generational workforce by understanding some of the unspoken but important values behind employee communication and behaviors.

For may people, culture and faith can't be left at home. You can meet employees half way by learning the key miscommunications that can occur when different (visible and invisible) values collide at work, and how to avoid the most common cultural misunderstandings. This course answers 'taboo' questions about religious beliefs, and provides demographic trends, and tools. You'll practice solving real life problems that occur around gender, touch, modesty, food/drink, and holidays, plus an overview of major religions and "Nones", (people with no religious affiliation).

PROBLEM THIS COURSE SOLVES
If you ask everyone to bring ‘their whole selves to work‘, be prepared when customs and beliefs that are unfamiliar, confusing, or even objectionable to others, show up. Diversity is a given today. Cultural inclusion doesn’t mean ignoring differences or hoping they go away. It means understanding them while keeping priorities and goals in perspective. 

TRANSFORMATION
  • Learn how to work with diverse teams without getting into trouble or making embarrassing mistakes
  • Avoid communication mishaps or quickly resolve ones that occur
  • Increase employee engagement
  • Improve team productivity
  • Retain talented people

COURSE DETAILS-
  • Live group coaching calls (and recording to access for 6 weeks)
  • Email/phone support during the course
  • Option to ask questions anonymously
  • Downloadable tip sheets and resources for further learning
  • Option to buy 1-1 coaching session and discounted follow-through coaching packages

TUITION- $00 pilot course price, $00 thereafter.

Islam 101 for Managers & Supervisors

DESCRIPTION
This 2-week course helps managers, supervisors, and business owners of small  non-urban, or less culturally diverse organizations compete in an increasingly multicultural USA.

PROBLEM THIS COURSE SOLVES
DEI: Diversity a given everywhere today, thanks to the internet. Equity is a goal for some. Inclusion is a communication process. These words are tied to expectations, costs, and (often) conflicts about values and political beliefs. This course addresses the challenge to meet diversity expectations without apologizing for "not being diverse".

TRANSFORMATION
  • Get information, tools, and a network of allies
  • Reduce the need to learn alone or 'reinvent the wheel' on cultural inclusion
  • Identify and leverage your strengths and relationships
  • Work with diverse teams without getting into trouble or making embarrassing mistakes
  • Avoid communication mishaps or quickly resolve ones that occur
  • Increase employee engagement
  • Improve team productivity
  • Retain talented people

COURSE DETAILS-
  • Live group coaching calls (and recording to access for an additional 2 weeks)
  • Email/phone support for 2 weeks during the course
  • Option to ask questions anonymously
  • Downloadable tip sheets and resources for further learning
  • Option to buy 1-1 coaching session and discounted follow-through coaching packages

TUITION- $00 pilot course price, $00 thereafter

PRESENTERS

Working With Gender-Separated Cultures

DESCRIPTION
This 2-week course helps managers, supervisors, and business owners of small or non-urban organizations compete in an increasingly multicultural USA.

PROBLEM THIS COURSE SOLVES
Diversity is a given today. Equity is a goal for some. Inclusion is a process. All these words are tied to expectations, costs, and (often) conflicts about values. addresses the DEI challenges facing less culturally diverse organizations with a four-step strategy to:

TRANSFORMATION
  • DEI challenges facing less culturally diverse organizations with a four-step strategy to: make realistic promises, measure outcomes accurately, focus on gains, and explore partnerships to define, balance, or strengthen DEI in your organization.
     Learn how to work with diverse teams without getting into trouble or making embarrassing mistakes
  • Avoid communication mishaps or quickly resolve ones that occur
  • Increase employee engagement
  • Improve team productivity
  • Retain talented people
  • Learn how to meet diversity expectations without apologizing for "not being diverse"

COURSE DETAILS
  • Live group coaching calls (and recording to access for an additional 2 weeks)
  • Email/phone support for 2 weeks during the course
  • Option to ask questions anonymously
  • Downloadable tip sheets and resources for further learning
  • Option to buy 1-1 coaching session and discounted follow-through coaching packages

TUITION
$197 pilot course price, $497 thereafter

PRESENTERS

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"Lee was thoroughly prepared to train our teams, who had various depths of understanding of Muslim cultures. The interactive exercises were also great!”

RON POSTHUMA | FIELD DIRECTOR, COMMON POWER WASHINGTON

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"Lee's training transformed some beliefs I had about people from different backgrounds. ​I feel more confident about working with new clients already."

ANDREA CRYAN | COMMERCIAL AGENT, JOHN SCOTT REALTORS

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Company

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"We asked Lee to facilitate the challenging and honest discussions our business community needed to have in order to adapt and respond as a unit during these unprecedented times. She provided expert outside support that allowed sharing and development of ideas."

BETSY JORDYN | CEO, THE CONSULTANT'S INSTITUTE

BETSY JORDYN, CO-FOUNDER
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THE CONSULTANT'S INSTITUTE

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"Lee approaches diversity from where we are right now, and shows how information can transform our beliefs around people from different backgrounds. She gives concise examples plus general guidelines, that are so helpful to my business."

ANONYMOUS AGENT  | JOHN SCOTT REALTOR

JANE WHITE VUILLET, EXECUTIVE DIRECTOR / CAMPFIRE CENTRAL PUGET SOUND
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MORE TOPICS

The USA is home to growing numbers of immigrants from Asia, India, the Middle East and North Africa. These 'New Americans'  aren't monolithic groups, yet, despite significant ethnic, religious, socio-economic and cultural differences, they may share communication styles and behaviors that: 1) are at odds with mainstream egalitarian values and 2) show up at work. 

Making Sense of the USA Workplace

Some of the most important information you need to succeed at work isn't written down- it's just understood by insiders. Deciphering this code can make the difference between getting by and getting ahead.

Since most discriminatory behavior doesn't rise to the level of a lawsuit your choices are few. You can suffer in silence, ask HR for help, or leave.  Even then, if crossing an invisible corporate line may follow you to the next job.
​
DESCRIPTION
This 2-week course helps managers, supervisors, and business owners of small or non-urban organizations compete in an increasingly multicultural USA.

PROBLEM THIS COURSE SOLVES
You don't know what you don't know. It's hard to get accurate and unbiased information about workplace accommodations on paper versus real life. Talk with an attorney in a confidential setting to get answers and   so you can establish realistic expectations and learn how to advocate for yourself.

TRANSFORMATION
- Improve employee and community engagement
- Increase service delivery to marginalized populations
- Increase cultural intelligence
- Stop worrying about getting into trouble or making embarrassing mistakes
- Avoid or quickly resolve communication mishaps
- Improve team productivity
- Retain talented people
- Increase service delivery to marginalized populations

IDEAL STUDENT-
Professionals at any level of an organization or stage of their career who want to learn more about navigating religious and cultural differences in the workplace.

COURSE DETAILS
- Live group coaching calls (and recording to access for an additional 2 weeks)
- Email/phone support for 2 weeks during the course
- Option to ask questions anonymously
- Downloadable tip sheets and resources for further learning
- Option to buy 1-1 coaching session and discounted follow-through coaching packages

TUITION
$197 pilot course price, $497 thereafter

PRESENTED BY
Lee Mozena M.A. and  Dee Knapp, J.D., owner of Accord & Collaboration.

Islam 101 for Managers & Supervisors

Islam is one of the fastest growing religions worldwide and a way of life for many. 

Muslim Americans are incredibly diverse and increasingly mainstream. Generational differences make it hard to find reliable guidelines about top friction-causing issues, such as: communication, touch, modesty, food/alcohol, socializing and holidays.

This course covers the basics of Islam, including Ramadan, which deeply impacts employees, communities, and organizations.

We go beyond the basics, to explore how American Muslim groups observe differently, both within the U.S.A. and compared to other countries. We invite you to ask detailed questions about what to expect and why.

Led by two women, (a practicing Muslim and one who is not), here's your chance to ask complex questions and gain a comprehensive understanding not just of Muslims, but anyone who follows a traditional faith.

DESCRIPTION
This 2-week course helps managers, supervisors, and business owners of small or non-urban organizations compete in an increasingly multicultural USA.

PROBLEM THIS COURSE SOLVES
Get accurate information about Islam and guidelines to manage diverse teams in a confidential setting.

TRANSFORMATION
- Improve employee engagement
- Anticipate communication and logistical challenges
- Increase cultural intelligence
- Stop worrying about getting into trouble or making embarrassing mistakes
- Avoid or quickly resolve communication mishaps
- Improve team productivity
- Retain talented people
- Increase service delivery to marginalized populations

IDEAL STUDENT-
Professionals at any level of an organization or stage of their career who want to learn more about navigating religious and cultural differences in the workplace.

COURSE DETAILS
- Live group coaching calls (and recording to access for an additional 2 weeks)
- Email/phone support for 2 weeks during the course
- Option to ask questions anonymously
- Downloadable tip sheets and resources for further learning
- Option to buy 1-1 coaching session and discounted follow-through coaching packages

TUITION
$197 pilot course price, $497 thereafter

PRESENTED BY
Lee Mozena M.A. and  Michaela Corning B.A., owner of Barakah Beauty Collective.

Working With Gender-Separated Cultures

What if there's more than one way to empower women? 

Employees from highly traditional (USA-born and immigrant) cultures or religions may have customs that seem odd or offensive- especially if they undermine your gender equity goals.

Gender separation - a practice where men and women must follow strict rules in private and in public- is a way of life for some people. It's also controversial and a source of discrimination.

What does cultural inclusion look like if you face this challenge? Memorizing a list of do's and don'ts isn't effective because 1) people see through 'tolerance' and 2) it's hard to maintain.

This course asks you to suspend polarizing East/West ideologies and explore new perspectives about respect, freedom, and empowerment.

IDEAL STUDENT-
Professionals at any level of an organization or stage of their career who want to learn more about navigating religious and cultural differences in the workplace.

DESCRIPTION
This 2-week course helps managers, supervisors, and business owners of small or non-urban organizations compete in an increasingly multicultural USA.

PROBLEM THIS COURSE SOLVES
Oppression and inequality are real; supporting and reinforcing these norms may be a line you aren’t willing to cross. But customers and project goals take precedent over your personal feelings.

TRANSFORMATION
- Improve employee and community engagement
- Increase service delivery to marginalized populations
- Increase cultural intelligence
- Stop worrying about getting into trouble or making embarrassing mistakes
- Avoid or quickly resolve communication mishaps
- Improve team productivity
- Retain talented people
- Increase service delivery to marginalized populations

IDEAL STUDENT-
Professionals at any level of an organization or stage of their career who want to learn more about navigating religious and cultural differences in the workplace.

COURSE DETAILS
- Live group coaching calls (and recording to access for an additional 2 weeks)
- Email/phone support for 2 weeks during the course
- Option to ask questions anonymously
- Downloadable tip sheets and resources for further learning
- Option to buy 1-1 coaching session and discounted follow-through coaching packages

TUITION
$197 pilot course price, $497 thereafter

PRESENTED BY
Lee Mozena M.A. and  Michaela Corning B.A., owner of Barakah Beauty Collective.